IROC Physical Therapy

Frequently Asked Questions 

10. Is physical therapy right for my problem?

This is the all-important question that many patients want answered…

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And it’s a very easy one to answer. If you’re in pain with or have any of the following problems then you can be really confident that physical therapy is right for you:

(Please note these are the symptoms and the problems that you might be experiencing, the injury as you see it and feel it, not the specific name or diagnosis of the injury. See Question 9 for the specific types of injury).

  • Back pain and stiffness
  • Neck pain and stiffness
  • Shoulder muscle tension and tightness
  • Pain and pins and needles in your leg
  • Sports Injury
  • Ankle or Knee injury
  • Pain in hamstring, calf, groin muscles or the achilles tendon
  • Pain underneath your foot
  • Pain in your lower back when you sit or stand for even short periods
  • Pain and stiffness in your back when you put your socks and shoes on

This is a list of the more common problems that patients ask us to help with. If your problem isn’t on the list or you’re still unsure if physio is right for you, we offer you the chance to speak with one of our expert physical therapists before you book your session. Feel free to call and ask if this will help you decide.

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9. How much pain will therapy cause?

This is a really great question. It’s true that physical therapy is a very physical experience…

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and as such treatments can often be a little uncomfortable at times, but we will always aim to be as gentle as possible and cause the minimal discomfort we possibly can to get your problem solved as fast as we can. Before we do any techniques we will tell you exactly what is about to happen whether or not it is likely to hurt and for how long.

More often than not the pain stops when the technique is over, so you only have to tell us to stop and we will. The pain associated with PT is usually described as a “good hurt,” one patients know that is doing them some good and is often no worse than the pain that they are already in. The discomfort usually reduces as treatment progresses and we always advise you on things like ice and heat to help reduce the soreness that might be caused by the treatment.

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8. What injuries do PTs see?

Here is a list of the common injuries that we see: This is known as the diagnosis....

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  • Sciatica
  • Sacro Iliac joint pain and stiffness
  • Spinal Stenosis
  • Weak core stability
  • Disc prolapse/herniated disc/slipped disc/bulging disc


  • Muscle spasm and tension
  • Rotator Cuff tear
  • Impingement Syndrome
  • Neck Spondylosis (degeneration)
  • Disc prolapse/herniated disc/slipped disc/bulging disc

Ankle and Knee

  • Ankle Sprain
  • Achilles tendon
  • Plantar Fasciitis
  • Knee Cartilage
  • Post surgery knee rehab

Sports injury/Muscles

  • Calf strain
  • Hamstring strain
  • Shoulder muscle tear
  • Achilles tendonitis
  • Groin strain

Whiplash Injury

Any injury requiring Massage, Stretching, or Adjusting

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7. How will PT help my injury?

Physical Therapy helps you get physical again, Your PT will aim to reduce your pain…

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and get you active again as fast as possible. That’s the physical benefit of PT, but we will also speak to you in a way that can be understood to give you a clear understanding of your injury from what it is, to how it happened and importantly how to prevent it from happening in the future.

If you can find your injury or your problem from the list above, we would be really confident that PT will help.

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6. Do you take my insurance?

We are in-network with most major insurance companies…

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Including, but not limited to, Medicare, Anthem, United Health, Cigna, Humana.  Please call us at 317-407-8109.  We will personally call your insurance company to see what your exact coverage is prior to starting physical therapy.

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5. Can I refer myself?

Yes. This is the most common way that patients come to us…

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They have usually either been recommended to us by their friends and family, GP, Surgeon, workplace, or health insurer or have simply found us by this web site – but you do not need a formal referral from any of these. Just call and make the appointment whenever you’re ready.

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4. What should I wear?

To make your PT experience as comfortable as possible please bear in mind the location of your injured body part…

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For example if you have a lower back injury, shorts and a loose shirt would be ideal. You do not have to remove all of your clothing.

Your therapist will always aim to remove as little clothing as possible and we will never ask that you remove an item of clothing that may completely expose a large area of your body. For example, instead, we may ask that you remove an arm from your top for us to view the shoulder region. Occasionally patients will ask us if it would be easier or more convenient for us to provide treatment if an item be removed completely. You are free to make this decision.

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3. Can I bring someone with me?

No problem. You do not need to inform us of this decision in advance…

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If you are accompanied by a friend or family member then we will often ask if you would like them to join you during your treatment. Alternatively they can wait in the waiting room if you would prefer.

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2. When do I pay?

This may vary. If you are a self-pay patient, you can choose to pay at the end of each individual treatment session, or after a group of sessions…

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If you are using an insurance company and a co-payment is required you can pay again per session or weekly.  If a co-insurance is required this generally will be mailed 4-6 weeks after the date of service.  We again will make this very clear on prior to first session what your financial responsibility will be once we communicate with your insurance company.

You can pay with cash, credit card, HSA card, debit card or internet bank transfer.

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1. How often will I need treatment?

That is always dependent upon the nature of your injury. Our aim is to return you to full fitness as quickly and as safely as possible…

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Your therapist will be in a better position to answer this following your initial assessment. An acute/early phase injury may require one or six visits in a short period of time. On the other hand, a more chronic injury may require more.

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